You can run the course on any desktop or laptop computer with Windows or Mac (W7, W8, W10, or W11 operating system with Google Chrome or Mozilla Firefox or Microsoft Edge browser and with latest MAC OS with Safari or Firefox - Not Chrome). Before you start the course you need to close any other programs or tabs on your browser. The only thing in front of your screen should be the course only. A working monitor and speakers or headphones are required for multimedia playback.
Before you start the course, you will be requested to fill in a keystroke pattern for your personal identification. On login, you will be requested to confirm your identity with a keystroke pattern. In addition to the above, before you start the course you will be requested to fill in a questionnaire with 30 personal questions. During the course you will randomly be requested to confirm your identity by answering a random set of the 30 questions. You can fail up to 2 consecutive times. Upon failing a 3rd time, you will automatically logout and fail the course and will have to start from the beggining. You will receive a 100% personal free code for unlimited tries.
**IMPORTANT NOTICE**
Due to keystroke verification, the course runs only on Windows or Mac based computers and laptops (and it will not work on cell phones or tablets, Chromebooks, Linux computers, etc.). There is an exception, in case you have a keyboard for a latest version of iPad (only).
When you login to the course, you need to be in front of your computer screen and be ready to answer the Personal Quiz question and the keystroke pattern check. If for any reason you are not able to do that, you will be disqualified from the course.
**ATTENTION**
Because the course uses keystroke-based biometric verification, we strongly suggest that you take the course on the same computer you register on. Do not use touch-based devices to access the course. Course is not compatible with phones. It may word with iPad or other tablets devices, but requires a lot of caution during the keystroke identification.
Before you start the course, you will be requested to fill in a keystroke pattern for your personal identification. On login, you will be requested to confirm your identity with a keystroke pattern. In addition to the above, before you start the course you will be requested to fill in a questionnaire with 30 personal questions. During the course you will randomly be requested to confirm your identity by answering a random set of the 30 questions. You can fail up to 2 consecutive times. Upon failing a 3rd time, you will automatically logout and fail the course and will have to start from the beggining. You will receive a 100% personal free code for unlimited tries.
**IMPORTANT NOTICE**
Due to keystroke verification, the course runs only on Windows or Mac based computers and laptops (and it will not work on cell phones or tablets, Chromebooks, Linux computers, etc.). There is an exception, in case you have a keyboard for a latest version of iPad (only).
When you login to the course, you need to be in front of your computer screen and be ready to answer the Personal Quiz question and the keystroke pattern check. If for any reason you are not able to do that, you will be disqualified from the course.
**ATTENTION**
Because the course uses keystroke-based biometric verification, we strongly suggest that you take the course on the same computer you register on. Do not use touch-based devices to access the course. Course is not compatible with phones. It may word with iPad or other tablets devices, but requires a lot of caution during the keystroke identification.
The reasons for this error are one of the following:
A. You have the password auto fill by your browser. The password fields should be empty, if you see anything there, delete it and resubmit.
B. You forgot one of the questions or you didn't type "I agree" correct. The first letter I is capital, no space after the last letter.
C. You have another primary language on your computer i.e. Mandarin, En-UK, Brazilian, etc. You need to change to the primary language En-US and restart your computer
D. You have an outdated version of your browser. Assure that you are using the latest version of your browser.
- Chrome - Go to Chrome: version or click ⋮ > Help > About Google Chrome. ...
- Firefox - Click ☰ > Help > About Firefox. ...
- Edge - Click ••• > Settings > About Microsoft Edge. ...
- Safari - Click Safari > About Safari. ...
- Opera - Click on the big red "O" in the top left corner of the title bar and select About Opera.
E. You have an outdated version of your MacOS. You must have the latest version of MacOS to run the course.
F. You are using a VPN. The course will not work through VPN due to security settings.
G. You have open and running on the back-end other type of software. The most common that causes issues are Torrent download software, camera software, game software or anything else that runs. Try to disable the software and try again.
Please consult these sample New York DMV photo documents.
Please be advised that your account has been disabled permanently in order to safeguard the integrity of your course data. After your data has been successfully submitted to the DMV, you will receive an email with further instructions regarding scheduling your road test.
We offer everyone unlimited free retries of the course. In case you failed for any reason, you will receive a 100% discount code on the email that you used to register for the course. You will have to register from scratch and create a new username. In case your course is expired, please contact our support team via chat to obtain a new free code.
Anyone who has not scheduled a road test but has received a Photo Learner’s Permit from the NYS DMV will need to take the pre-licensing course. If you are under 18, you’ll have to wait six months after receiving a learner’s permit before you can schedule your road test. You will also have to take a driver’s ed course or a pre-licensing course taught by one of the certified driving schools.
New York just launched the Pre-Licensing Course Internet Pilot Program, which makes online courses available to new drivers over the age of 18.
The pre-licensing course is 5 hours long. If you choose to take our company’s online course, you will have up to 30 days from the registration date to complete it.
It covers New York State vehicle and traffic law, basic rules of the road, safe driving principles, defensive driving techniques and information about the effects of alcohol and drugs, and other current highway safety concerns.
No, there is no final exam for the pre-licensing course.
It can take up to 48 hours for a completion to show up on your New York DMV driving record. If it has been more than 48 hours, please contact us at 718-400-7400 so that we can determine and resolve the issue.
Your course completion is good for one year. After one year you will have to take the course again.
If you have forgotten your login name, click, "Forgot your username?" on the login page, under the login form. You will be taken to a new page and prompted to enter the email address associated with your user account. If you need further help, please contact technical support at 718-400-7400.
Please make sure you entered your email correctly, then check your spam folder. You can also try contacting tech support at 718-400-7400.
At the start of the course, only the first lesson of the first chapter will be available. When you complete a lesson, the next one will become available. You can move to the previous lesson by clicking the "< Prev" button and to the next lesson by clicking the "Next >" button. The "Next >" button will disabled for the duration it would take the average student to read the material. If the lesson contains videos, they must also be watched all fully before advancing. You can quickly open any available lesson by clicking on its title in the course page.
We use two systems. When you register for a new account, you will be asked to type a certain phrase. The system will save your specific, personal typing style and will use it to authenticate you every time you start the course. For the second system, you will be asked to respond to 30 personal questions before starting the course. At random intervals throughout the course, you will be asked a number of those questions chosen at random. You will have 45 seconds per question to answer each one. You must answer correctly 70% of the questions.
Identity checks allow three consecutive attempts. If you fail three times in a row, you will be removed from the course.
Identity checks allow three consecutive attempts. If you fail three times in a row, you will be removed from the course.
Yes, you can reach customer support at 718-400-7400 or email us This email address is being protected from spambots. You need JavaScript enabled to view it..
You are able to get a full refund within 30 days of purchasing the course if:
- You haven't already started the course.
- You have already started the course.
- You were removed from the course for failing 3 consecutive identity checks.
- You were removed from the course for failing a chapter quiz 3 times.
An interim learner permit has no photo. A photo learner permit does. The New York DMV issues a temporary learner permit (i.e. "interim learner permit") immediately after you pass the written examination at a DMV office. You will get a photo learner permit in the mail about two weeks later.
Examples of photo learner permits:
Before you can start your online 5-hour course, the NY DMV requires you to prove you have a valid New York learner permit that includes your photograph. If you have a temporary learner permit with no photo, you must wait until you have a photo permit before you start your training.
Examples of photo learner permits:
Before you can start your online 5-hour course, the NY DMV requires you to prove you have a valid New York learner permit that includes your photograph. If you have a temporary learner permit with no photo, you must wait until you have a photo permit before you start your training.
****TIPS****
- When you need to stop for a break do not leave the course idle.
- Log out of the course to take a break. You can log out of the course by simply closing the browsing tab. When you are ready to continue you open a browsing tab, go to our website and then log back in.
- Never switch devices or browsers.
- When the system requests to verify your identity by typing the phrase "make yourself necessary to somebody" please type it the same way you typed it at the beginning during registration. If you make a typo while typing the phrase, delete the entire phrase and start typing it from scratch.
